Cockpit ITSM

Put the customer at the heart of your IT Service.

Cockpit IT Service Manager is all-in-one portal integrating service desk ticketing, asset management, task scheduling and monitoring system.

Cockpit IT Service Manager is available in a Private Cloud or On Premise.

Service Desk: Bridge the gap between the IT service and the end-users

- Self-service portal

- Incident declaration

- Service catalog

- Knowledge base

- Service status

- Report publication

Ticketing: An ITIL-designed solution for your IT department

- Incident management

- Problem management

- Request management

- Change management

- Release management

- Changelog publication

- Project management

- SLA / OLA Management

- Approval process

- Workflow automation

- Synchronization service

- Email to ticket

Asset management: A powerful ITAM for your business

- CMDB - Infrastructure (servers, network components, etc.)

- CMDB - Office (workstations, phones, etc.)

- Automated inventory

- Software management

- License management

- Supplier management

- Contract management

- Data center plan

Monitoring: A sentinel to watch your technology landscape

- Hardware (SNMP)

- Networks (SNMP)

- Systems

- Databases

- SAP solutions

- Cloud services

- Web sites

- وظائف

Productivity: A toolbox to strengthen service delivery capabilities of your IT team

- Task scheduling

- Time tracking

- Knowledge base

- Electronic document management

- Password vault

- Logbook

- Maintenance schedules

Analytics: A data visualization and consolidation app, all in one place

- Client satisfaction survey

- Service status

- Availability / SLA reports

- Metrics (systems, networks, databases, SAP solutions)

- Daily monitoring reports

- Consolidated reports

ما الجديد في أحدث الإصدار 6.0.1